Spare Platform

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Administrator Portal Operational
90 days ago
99.99 % uptime
Today
[United States 1] Operational
90 days ago
99.95 % uptime
Today
[Canada] Operational
90 days ago
100.0 % uptime
Today
[United States 2] Operational
90 days ago
100.0 % uptime
Today
[Japan] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [European Union] (Coming Soon) Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application Operational
90 days ago
100.0 % uptime
Today
[iOS] Operational
90 days ago
100.0 % uptime
Today
[Android] Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Spare Driver Application Operational
90 days ago
99.99 % uptime
Today
[iOS] Operational
90 days ago
99.99 % uptime
Today
[Android] Operational
90 days ago
99.99 % uptime
Today
Spare Driver Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.89 % uptime
Today
Twilio Conversations [Driver-Dispatch Messaging] ? Operational
Third-Party Integrations Operational
90 days ago
99.89 % uptime
Today
AI-Voice Operational
90 days ago
99.9 % uptime
Today
Customer Support ? Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 19, 2025

No incidents reported today.

Nov 18, 2025
Uber outage/degradation.
Resolved - Due to good metrics being reflected currently and no more matching issues being spotted, this can be considered as resolved.
Nov 18, 10:11 PST
Update - We are continuing to monitor for any further issues.
Nov 18, 09:47 PST
Monitoring - The logs are showing the impact has nearly ceased, reaching minimal levels around 9:28 am PT. We will maintain monitoring until we receive full confirmation of a resolution from Uber.
Nov 18, 09:32 PST
Identified - Uber is currently experiencing an outage. 50% of trips are not being matched or assigned to Uber fleets; this impact is limited to agencies that leverage Uber's Open Fleet service. We're monitoring the situation and will update this space once Uber's issue has been resolved.
Nov 18, 09:17 PST
Current Unavailability of Spare.com and Help Center.
Resolved - This incident has been resolved.
Nov 18, 07:24 PST
Identified - Due to a current system degradation from our DNS and hosting provider, Cloudflare, our Help Center and website, Spare.com, are currently unavailable. We will be monitoring this situation and will keep you informed through this portal once this issue has been resolved.

This issue has been fully resolved - Websites are back to normal, and the pages affected are 100% operational now.
Nov 18, 05:46 PST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Uzurv service disruption
Resolved - The Uzurv service was down because its computer processes couldn't load a necessary software component, as the component was missing from the storage location. This stopped all trip data and updates.

The technical team performed a new rollout to correct this degradation. Uzurv has been restarted with a corrected previous version of the software that was working before the service disruption.

The fix has been fully applied. All Uzurv trips completed in the past, future, and for today should now receive trip updates in the Spare platform. The trips in the past will also receive status updates.

You may see lower OTP on the trips completed by Uzurv between 2:00 PM PT Sunday to 7:00 AM PT on Monday.

Spare's integration with Uzurv was unable to process new requests and receive trip status updates during the time mentioned above. We apologize for the service disruption this may have caused and will be actively following up with impacted customers.
Nov 10, 07:10 PST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

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