Spare Platform

All Systems Operational

Administrator Portal [United States 1] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [United States 2] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [Canada] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [Japan] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [European Union] (Coming Soon) Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application [iOS] Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application [Android] Operational
90 days ago
100.0 % uptime
Today
Spare Driver Application [iOS] Operational
90 days ago
100.0 % uptime
Today
Spare Driver Application [Android] Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [Global - Deprecated] Operational
90 days ago
99.99 % uptime
Today
Spare Driver Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Twilio Conversations [Driver-Dispatch Messaging] ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Resolved - This incident has been resolved.

What happened:
Some trips became stuck in an incorrect state, such as “In Progress” or “Arriving Soon,” even though they had already been completed. These trips could not be manually canceled from the admin dashboard.

• Admin Panel users were unable to book new or return trips for riders whose previous trip appeared to still be in progress.
• For certain users, error messages appeared when viewing rider profiles or duties associated with the affected trips.


Resolution:
We deployed a fix to ensure trip states are correctly finalized and synchronized across all systems. As part of the resolution, we also corrected the trips that had been stuck in this bad state.

If you still see any trips stuck in an incorrect status, please let us know at support@spare.com so we can notify the appropriate team for correction.

Apr 18, 10:37 PDT
Monitoring - Our teams have implemented a fix to resolve trips that were stuck in an “In progress” or “Arriving soon” state, even though they were actually completed. These trips should now be displayed as “Completed.” We are closely monitoring the situation to ensure a complete restoration of the system.
Apr 18, 09:44 PDT
Update - A few trips are still in a bad state - Our development team is working on a fix. Beyond this, all systems are go. We will update you as we progress.
Apr 18, 09:27 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 18, 08:24 PDT
Investigating - We have identified the issue causing trips to be stuck in a bad state, preventing trips from being completed. Our development team is working on a fix. We will update you as we progress.
Apr 18, 07:47 PDT
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.