Spare Platform Status

Spare Platform

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Administrator Portal Operational

90 days ago

99.99 % uptime

Today

[United States 1] Operational

90 days ago

99.99 % uptime

Today

[Canada] Operational

90 days ago

99.94 % uptime

Today

[United States 2] Operational

90 days ago

100.0 % uptime

Today

[Japan] Operational

90 days ago

100.0 % uptime

Today

Administrator Portal [Global - Deprecated] Operational

90 days ago

100.0 % uptime

Today

Administrator Portal [European Union] (Coming Soon) Operational

90 days ago

100.0 % uptime

Today

Spare Rider Application Operational

90 days ago

100.0 % uptime

Today

[iOS] Operational

90 days ago

100.0 % uptime

Today

[Android] Operational

90 days ago

100.0 % uptime

Today

Spare Rider Application [Global - Deprecated] Operational

90 days ago

100.0 % uptime

Today

Spare Driver Application Operational

90 days ago

99.93 % uptime

Today

[iOS] Operational

90 days ago

99.9 % uptime

Today

[Android] Operational

90 days ago

99.9 % uptime

Today

Spare Driver Application [Global - Deprecated] Operational

90 days ago

100.0 % uptime

Today

Third-Party Integrations Operational

90 days ago

99.94 % uptime

Today

Twilio Conversations [Driver-Dispatch Messaging] Operational

Third-Party Integrations Operational

90 days ago

99.94 % uptime

Today

AI-Voice Operational

90 days ago

99.91 % uptime

Today

Customer Support Operational

Intercom Email Operational

Intercom Chats and Posts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 9, 2026

No incidents reported today.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

Spare Platform Service Disruption

Postmortem - Read details
Feb 4, 21:42 PST

Resolved - The platform loading and performance issues have been resolved as of 11:22 AM Pacific Time. Our engineering team has confirmed service recovery, and the platform is operating normally at this time.

We will continue to monitor system performance closely to ensure ongoing stability.

If you enacted your Business Continuity Plan (BCP) during the incident, you may now fully transition back to normal operations.

Your Partner Success Manager (PSM) will follow up to coordinate a post-incident review and share additional context as needed.

Thank you for your patience and understanding while we worked through this issue.
Feb 4, 12:06 PST

Update - The platform remains under active monitoring as our engineering team continues to investigate the loading and performance issues reported earlier.

At this time, there are no additional updates to share. We are closely tracking system behavior and will communicate as soon as there is new information or a change in status.

Some organizations may continue to experience intermittent issues. If you or your team are impacted, please validate whether drivers and operators can continue using the Spare Driver app. If not, we recommend continuing to follow your Spare Business Continuity Plan (BCP).

Helpful resources for reference:

• Business Continuity Plan (BCP):
https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25

• Disaster Recovery – Emergency Response Guide:
https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view

• Setting up Disaster Recovery Backups:
https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups

• Using Dispatch Backup Files:
https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 11:54 PST

Monitoring - A fix has been applied (at 11:22 PST) to address the platform loading and performance issues reported earlier. Our engineering team is actively monitoring the platform to confirm full recovery and stability.

Some organizations may continue to experience intermittent issues while monitoring is ongoing. If you or your team encounter any problems, we recommend the following steps:

• Perform a hard refresh in your browser
• Close and reopen the Spare Driver app on affected devices

If you enacted your Business Continuity Plan (BCP) during the incident, you may begin transitioning back to normal operations as appropriate while monitoring continues.

Helpful resources for reference:

• Business Continuity Plan (BCP):
https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25

• Disaster Recovery – Emergency Response Guide:
https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view

• Setting up Disaster Recovery Backups:
https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups

• Using Dispatch Backup Files:
https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll provide another update once monitoring is complete or if additional information becomes available. Thank you for your patience.
Feb 4, 11:24 PST

Update - At this time, there are no new updates to share. Our engineering team continues to actively investigate the platform loading and performance issues and is monitoring system behavior closely.

Some organizations may continue to experience intermittent issues while this investigation is ongoing.

If your team is unable to operate normally, please confirm whether drivers and operators can continue using the Spare Driver app. If not, we recommend enacting your Business Continuity Plan (BCP).

Helpful resources for reference:

• Business Continuity Plan (BCP):
https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25

• Disaster Recovery – Emergency Response Guide:
https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view

• Setting up Disaster Recovery Backups:
https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups

• Using Dispatch Backup Files:
https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll provide another update as soon as additional information becomes available. Thank you for your continued patience.
Feb 4, 11:09 PST

Identified - We are seeing a recurrence of the platform loading and performance issues after the earlier recovery. Our engineering team is actively investigating and working to stabilize the platform.

Some organizations may experience slow loading, intermittent errors, or difficulty accessing parts of the platform during this time.

If your team is unable to operate normally, please validate whether drivers and operators can continue using the Spare Driver app. If they cannot, we recommend enacting your Spare Business Continuity Plan (BCP).

Helpful resources:
• Business Continuity Plan (BCP):
https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25

• Disaster Recovery – Emergency Response Guide:
https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view

• Setting up Disaster Recovery Backups:
https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups

• Using Dispatch Backup Files:
https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll provide another update as soon as we have more information to share. Thank you for your continued patience.
Feb 4, 10:24 PST

Spare Platform Service Disruption

Postmortem - Read details
Feb 4, 21:44 PST

Resolved - The platform loading and performance issues have been resolved. Our engineering team has confirmed system stability following continued monitoring after the fix applied earlier.

At this time, all services are operating normally. If you enacted your Business Continuity Plan (BCP) during the incident, you may now fully transition back to normal operations.

Your PSM will follow up directly to coordinate a post-incident review and share additional context, including findings and next steps from this incident.

For reference, here are the relevant resources:

Business Continuity Plan (BCP): https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25

Disaster Recovery – Emergency Response Guide: https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view

Setting up Disaster Recovery Backups: https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups

Using Dispatch Backup Files: https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

Thank you for your patience and partnership while we worked to resolve this issue.
Feb 4, 10:06 PST

Update - A fix has been applied to address the platform loading and performance issues. As of 9:21 PM PST, our engineering team is actively monitoring the platform to confirm full recovery and stability.

Some organizations may continue to experience intermittent issues while monitoring is ongoing. If you or your team encounter any problems, we recommend the following steps:

Perform a hard refresh in your browserClose and reopen the Spare Driver app on affected devices

If you enacted your Business Continuity Plan (BCP) during the incident, you may begin transitioning back to normal operations as appropriate while monitoring continues.

Here are some helpful resources for reference:

Business Continuity Plan (BCP): https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25Disaster Recovery – Emergency Response Guide: https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/viewSetting up Disaster Recovery Backups: https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backupsUsing Dispatch Backup Files: https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll provide another update once monitoring is complete or if additional information becomes available. Thank you for your patience.
Feb 4, 09:51 PST

Update - A fix has been applied to address the platform loading and performance issues. As of 9:21 PM PST, our engineering team is actively monitoring the platform to confirm full recovery and stability.

Some organizations may continue to experience intermittent issues while monitoring is ongoing. If you or your team encounter any problems, we recommend the following steps:

- Perform a hard refresh in your browser
- Close and reopen the Spare Driver app on affected devices

If you enacted your Business Continuity Plan (BCP) during the incident, you may begin transitioning back to normal operations as appropriate while monitoring continues.

Here are some helpful resources for reference:

Business Continuity Plan (BCP): https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25Disaster Recovery – Emergency Response Guide: https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/viewSetting up Disaster Recovery Backups: https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backupsUsing Dispatch Backup Files: https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll provide another update once monitoring is complete or if additional information becomes available. Thank you for your patience.
Feb 4, 09:36 PST

Monitoring - Our engineering team deployed additional remediation steps to address the platform loading and performance issues reported earlier. As of 09:21 PT, the additional database capacity increase in the CA region has completed, and we are seeing a return to normal service.

The team is continuing to actively monitor the platform and investigate the underlying cause to ensure continued stability. At this time, the impact remains resolved in the CA region, and US1 and US2 are operating normally.

Some or all of your Spare Driver applications may have been impacted earlier today. If you enacted your Business Continuity Plan during the incident, you may begin transitioning back to normal operations as appropriate.

Here are some helpful links for reference:
• Business Continuity Plan (BCP) – https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25
• Disaster Recovery – Emergency Response Guide – https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view
• Setting up Disaster Recovery Backups – https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups
• Using Dispatch Backup Files – https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll continue to monitor closely and will provide another update if anything changes. Thank you for your patience while we worked through this.
Feb 4, 09:26 PST

Update - Our engineering team deployed additional remediation steps to address the platform loading and performance issues reported earlier. As of 09:21 PT, the additional database capacity increase in the CA region has completed, and we are seeing a return to normal service.

The team is continuing to actively monitor the platform and investigate the underlying cause to ensure continued stability. At this time, the impact remains resolved in the CA region, and US1 and US2 are operating normally.

Some or all of your Spare Driver applications may have been impacted earlier today. If you enacted your Business Continuity Plan during the incident, you may begin transitioning back to normal operations as appropriate.

Here are some helpful links for reference:
• Business Continuity Plan (BCP) – https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25
• Disaster Recovery – Emergency Response Guide – https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view
• Setting up Disaster Recovery Backups – https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups
• Using Dispatch Backup Files – https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll continue to monitor closely and will provide another update if anything changes. Thank you for your patience while we worked through this.
Feb 4, 09:21 PST

Update - Our engineering team deployed a fix intended to address the platform loading and performance issues reported earlier. However, we are still seeing an ongoing impact, and the issue has not been fully resolved at this time.

The team is continuing to actively investigate and is working on additional remediation steps to restore full platform stability. At this time, the impact remains limited to the CA region. US1 and US2 are operating normally.

Some or all of your Spare Driver applications in the CA region may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.

Here are some helpful links to get started:
• Business Continuity Plan (BCP) – https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25
• Disaster Recovery – Emergency Response Guide – https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view
• Setting up Disaster Recovery Backups – https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups
• Using Dispatch Backup Files – https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files

We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 09:10 PST

Investigating - Our engineering team deployed a fix intended to address the platform loading and performance issues reported earlier. However, we are still seeing an ongoing impact, and the issue has not been fully resolved at this time.

The team is continuing to actively investigate and is working on additional remediation steps to restore full platform stability.

Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.

Here are some helpful links to get started:

* Business Continuity Plan (BCP) - (https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25)

* Disaster Recovery - Emergency Response Guide - (https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view)

* Setting up Disaster Recovery Backups - (https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups)

* Using Dispatch Backup Files - (https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files)

We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 09:01 PST

Update - We are continuing to work on a fix for this issue.
Feb 4, 08:44 PST

Update - We are maintaining oversight of the issue and anticipate further updates shortly - Our engineering team has idenitfied a fix to address the platform loading and performance issues reported earlier. The fix is currently rolling out across the platform, and we are closely monitoring its progress.

Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.

Here are some helpful links to get started:

* Business Continuity Plan (BCP) - (https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25)

* Disaster Recovery - Emergency Response Guide - (https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view)

* Setting up Disaster Recovery Backups - (https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups)

* Using Dispatch Backup Files - (https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files)

We will provide another update once the rollout has completed and we can confirm platform stability. Thank you for your continued patience.
Feb 4, 08:35 PST

Update - Our engineering team has idenitfied a fix to address the platform loading and performance issues reported earlier. The fix is currently rolling out across the platform, and we are closely monitoring its progress.

Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.

Here are some helpful links to get started:

* Business Continuity Plan (BCP) - (https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25)

* Disaster Recovery - Emergency Response Guide - (https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view)

* Setting up Disaster Recovery Backups - (https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups)

* Using Dispatch Backup Files - (https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files)

We will provide another update once the rollout has completed and we can confirm platform stability. Thank you for your continued patience.
Feb 4, 08:19 PST

Identified - Our engineering team has idenitfied a fix to address the platform loading and performance issues reported earlier. The fix is currently rolling out across the platform, and we are closely monitoring its progress.

Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.

Here are some helpful links to get started:

* Business Continuity Plan (BCP) - (https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25)

* Disaster Recovery - Emergency Response Guide - (https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view)

* Setting up Disaster Recovery Backups - (https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups)

* Using Dispatch Backup Files - (https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files)

We will provide another update once the rollout has completed and we can confirm platform stability. Thank you for your continued patience.
Feb 4, 08:14 PST

Update - Our team is continuing to investigate the platform loading and performance issues reported earlier. At this time, we don’t have additional updates to share, but our engineering team remains actively engaged.

Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.

Here are some helpful links to get started:

* Business Continuity Plan (BCP) - (https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25)

* Disaster Recovery - Emergency Response Guide - (https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view)

* Setting up Disaster Recovery Backups - (https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups)

* Using Dispatch Backup Files - (https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files)

We’ll provide another update as soon as more information becomes available. Thank you for your continued patience.
Feb 4, 07:53 PST

Update - We are continuing to investigate this issue.
Feb 4, 07:48 PST

Investigating - We are currently investigating an issue impacting platform loading and performance for some users on the CA (Canada) region. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible.

Some or all of your Spare Driver applications may be impacted by this incident. Please validate with your drivers/operators whether or not they can continue to use the Spare Driver app. If they cannot, please enact your Spare Business Continuity Plan.

Here are some helpful links to get started:

* Business Continuity Plan (BCP) - (https://www.notion.so/189e9a7769a6802185f1e65cc30d5321?pvs=25)

* Disaster Recovery - Emergency Response Guide - (https://drive.google.com/file/d/1KXtfZy70AGhM48QElJGMvxnwqMAV3Shx/view)

* Setting up Disaster Recovery Backups - (https://help.sparelabs.com/en/articles/10134588-setting-up-disaster-recovery-backups)

* Using Dispatch Backup Files - (https://help.sparelabs.com/en/articles/10263338-using-dispatch-backup-files)

We’ll provide updates here as we learn more. Thanks for your patience.
Feb 4, 07:35 PST

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

Service Disruption: Mapbox Navigation Errors

Resolved - The service disruption affecting navigation services for organizations using Mapbox integration has now been fully resolved.

Our engineering team has confirmed that the fix was successfully applied and that navigation services are operating normally across the platform. We have continued monitoring performance and are no longer observing errors related to incorrectly formatted responses or failed navigation requests.

If any drivers previously experienced issues, normal app usage should now resume without requiring further action.

We sincerely apologize for the impact this disruption may have caused and appreciate your patience while our team worked to restore full functionality. If you notice any unexpected behavior, please don’t hesitate to reach out to our support team.

Thank you for your continued trust.
Jan 30, 12:06 PST

Update - We have identified the cause of the service disruption and a fix has been successfully applied. We are now seeing signs of recovery across the platform, and navigation services for organizations using Mapbox should be returning to normal.

Our team is continuing to monitor performance closely to ensure full stability. If you or your drivers continue to experience issues with navigation or error messages, please try closing and reopening the app. If the issue persists, a fresh reinstallation of the app may be required to clear any remaining errors.

We will provide a final update once the incident is confirmed fully resolved. Thank you for your patience and for bearing with us throughout this process.
Jan 30, 11:51 PST

Monitoring - We have identified the cause of the service disruption and a fix has been successfully applied. We are now seeing signs of recovery across the platform, and navigation services for organizations using Mapbox should be returning to normal.

Our team is continuing to monitor performance closely to ensure full stability. If you or your drivers continue to experience issues with navigation or error messages, please try closing and reopening the app. If the issue persists, a fresh reinstallation of the app may be required to clear any remaining errors.

We will provide a final update once the incident is confirmed fully resolved. Thank you for your patience and for bearing with us throughout this process.
Jan 30, 11:44 PST

Investigating - We are currently investigating a service disruption affecting navigation services for organizations using Mapbox integration. Drivers may encounter error messages stating that "The operation couldn't be completed" or receive notifications regarding incorrectly formatted server responses. Consequently, turn-by-turn navigation is currently unavailable for these users.

Our engineering team is actively working to identify the root cause of these errors and restore full navigation functionality.

We understand how critical reliable navigation is for your operations and sincerely apologize for the disruption. Our team will provide another update within the next 15 minutes.
Jan 30, 11:29 PST

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

All Systems Operational

Related

Past Incidents