Spare Platform

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Administrator Portal Operational
90 days ago
99.99 % uptime
Today
[United States 1] Operational
90 days ago
99.95 % uptime
Today
[Canada] Operational
90 days ago
100.0 % uptime
Today
[United States 2] Operational
90 days ago
100.0 % uptime
Today
[Japan] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [European Union] (Coming Soon) Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application Operational
90 days ago
100.0 % uptime
Today
[iOS] Operational
90 days ago
100.0 % uptime
Today
[Android] Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Spare Driver Application Operational
90 days ago
99.99 % uptime
Today
[iOS] Operational
90 days ago
99.99 % uptime
Today
[Android] Operational
90 days ago
99.99 % uptime
Today
Spare Driver Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
99.89 % uptime
Today
Twilio Conversations [Driver-Dispatch Messaging] Operational
Third-Party Integrations Operational
90 days ago
99.89 % uptime
Today
AI-Voice Operational
90 days ago
99.9 % uptime
Today
Customer Support Operational
Intercom Email Operational
Intercom Chats and Posts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Spare-Uber Integration Having Issues Displaying Updates
Resolved - The incident has now been resolved. We’ve confirmed that the behaviour was caused by an Uber outage, which has since been stabilized. We apologize for any impact this may have had on your operations.
Dec 4, 17:30 PST
Update - No new updates at this time. The issue remains tied to the ongoing Uber outage, and we are still monitoring the situation
Dec 4, 17:20 PST
Update - No new updates at this time. The issue remains tied to the ongoing Uber outage, and we are still monitoring the situation
Dec 4, 17:15 PST
Update - No new updates at this time. The issue remains tied to the ongoing Uber outage, and we are still monitoring the situation
Dec 4, 17:00 PST
Update - No new updates at this time. The issue remains tied to the ongoing Uber outage, and we are still monitoring the situation.
Dec 4, 16:45 PST
Update - We’ve determined that the issue is being caused by an ongoing Uber outage. Our Engineering Team is keeping a close eye on the situation and will continue to update you as it evolves.
Dec 4, 16:30 PST
Investigating - Spare Operations' Integration for Uber is having trouble providing information for 'In Progress' requests. This should have impact for United States #1 (US1) Customers only. Our Engineering Team is promptly working towards identifying a fix for the behaviour, we apologize for any inconveniences that your operations might experience while we research a solution.
Dec 4, 16:15 PST
Dec 3, 2025

No incidents reported.

Dec 2, 2025
Live Map and Analytics V1 Currently Not Visible on Spare Operations/Analytics
Resolved - A fix has been successfully applied, and we are seeing full recovery across the platform for the service disruption that was impacting the live map and Analytics V1 for organizations in the Canada (CA) region.
Most users should now see the map loading properly with up-to-date vehicle information and should be able to access Analytics information.
If you continue to experience any issues, please refresh your page or application. Thank you for your patience and understanding throughout this incident.
Dec 2, 17:55 PST
Identified - The Engineering Team has identified a fix for the behaviour causing issues to load the Live Map and will be deploying it soon.
Dec 2, 17:52 PST
Update - There are no new developments at the moment, and the team continues to investigate.
Dec 2, 17:42 PST
Update - There are no new developments at the moment, and the team continues to investigate.
Dec 2, 17:27 PST
Update - There are no new developments at the moment, and the team continues to investigate.
Dec 2, 17:12 PST
Investigating - We are currently investigating a service disruption affecting the live map feature in our platform. Users within the Canada (CA) region may be experiencing issues where the Live Map is not loading properly, as well as problems loading Analytics V1 pages. This can manifest as a constant loading screen, or a map view that is missing vehicle information.
Our team is actively working with Engineering to identify the cause of this behavior and will share more details as soon as they are available. We understand the importance of this feature, and we appreciate your patience as we work toward a resolution. We will post an update within the next 15 minutes or sooner if new information emerges.
Dec 2, 16:57 PST
General Slowness Caused by Database Identity Issues
Resolved - Spare experienced some delays in the Login Service for Databases. This issue should not have any further impact at the moment, thus, If organization users are still seeing errors they should refresh the page. Otherwise, no other actions are required. Everything should be back to normal now - we apologize for any inconveniences this might have created for your operations.
Dec 2, 09:45 PST
Dec 1, 2025
Intermittent Platform Performance Issues.
Resolved - This incident has been resolved.
Dec 1, 09:23 PST
Monitoring - The issue has eased, and the majority of system pages have returned to normal operation. We’re still monitoring and working to identify the root cause.
Dec 1, 09:13 PST
Update - We are still investigating to find a solution. Although the issue has been identified, our team is continuously working on fixing it - There are no updates at the moment.
Dec 1, 08:46 PST
Update - We are still investigating to find a solution. Although the issue has been identified, our team is continuously working on fixing it.
Dec 1, 08:27 PST
Identified - Our sites are experiencing minor delays - we've identified a potential cause and will implement a solution as soon as possible.
Dec 1, 07:59 PST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage