Resolved -
Following the implementation of our database upscaling plan, we have closely monitored the platform and can confirm that performance has returned to normal.
We understand the impact this may have had on your operations and sincerely apologize for any inconvenience caused. If you continue to experience any issues, please try performing a hard refresh.
For any further questions or ongoing concerns, don’t hesitate to reach out via the chat widget in the platform, email us at support@spare.com, or contact your Partner Success Manager directly for more details about this incident.
Jun 2, 14:55 PDT
Update -
The platform is currently recovering following the recent database scale-up, which has helped improve system performance. If you continue to encounter issues within your platform, please hard-refresh your browser (clear cookies from the left side of the browser search bar, restart browser) and let us know if any additional problems pop up. Some users may still experience intermittent delays as recovery continues.
We are actively monitoring the situation and will share additional updates as they become available.
Jun 2, 14:45 PDT
Monitoring -
The platform is currently recovering following the recent database scale-up, which has helped improve system performance. If you continue to encounter issues within your platform, please hard-refresh your browser (clear cookies from the left side of the browser search bar, restart browser) and let us know if any additional problems pop-up.
We are actively monitoring the situation and will share additional updates as they become available.
Jun 2, 14:25 PDT
Update -
The database scale-up process has been successfully completed. This change is expected to help reduce system load and improve overall performance. We will continue to monitor the system closely and provide updates.
Jun 2, 14:08 PDT
Update -
We are deploying a change aimed at improving system performance. The deployment is expected to take approximately 5 minutes. Once completed, we will assess the impact and provide an update with the results.
Jun 2, 14:00 PDT
Update -
We are currently deploying a change intended to improve system performance. The estimated duration for this deployment is approximately ~20 minutes.
In parallel, the database is undergoing a scaling process to help mitigate the high system load. While an exact completion time is not yet available, it is expected to finish within the next ~25 minutes.
Jun 2, 13:50 PDT
Update -
We are continuing to work on a fix for this issue.
Jun 2, 13:40 PDT
Update -
We are continuing to work on a fix for this issue.
Jun 2, 13:35 PDT
Update -
We are continuing to work on a fix for this issue.
Jun 2, 13:25 PDT
Update -
We are currently deploying a change intended to improve system performance. The estimated duration for this deployment is approximately ~45 minutes.
In parallel, the database is undergoing a scaling process to help mitigate the high system load. While an exact completion time is not yet available, it is expected to finish within the next ~50 minutes.
Jun 2, 13:20 PDT
Update -
We are continuing to work on a fix for this issue.
Jun 2, 13:10 PDT
Identified -
We are continuing to work on a fix for this issue.
Jun 2, 12:50 PDT
Update -
A Root Cause Analysis is undergoing, and our team is already working towards a resolution. We appreciate your understanding and apologize for any major inconveniences at the moment.
Jun 2, 12:30 PDT
Update -
We are currently initiating a database scaling process to help mitigate the high system load. An exact completion time is not yet available.
Jun 2, 11:42 PDT
Update -
We are continuing to investigate this issue.
Jun 2, 11:40 PDT
Investigating -
We are currently investigating an issue affecting Admin Platform and Driver App. This may result in degraded performance and service unavailability. Our teams are working to identify the cause. We will provide an update shortly.
Jun 2, 11:35 PDT