Spare Platform

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Administrator Portal Operational
90 days ago
99.98 % uptime
Today
[United States 1] Operational
90 days ago
99.97 % uptime
Today
[Canada] Operational
90 days ago
99.97 % uptime
Today
[United States 2] Operational
90 days ago
99.97 % uptime
Today
[Japan] Operational
90 days ago
99.97 % uptime
Today
Administrator Portal [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Administrator Portal [European Union] (Coming Soon) Operational
90 days ago
100.0 % uptime
Today
Spare Rider Application Operational
90 days ago
99.98 % uptime
Today
[iOS] Operational
90 days ago
99.97 % uptime
Today
[Android] Operational
90 days ago
99.97 % uptime
Today
Spare Rider Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Spare Driver Application Operational
90 days ago
99.98 % uptime
Today
[iOS] Operational
90 days ago
99.97 % uptime
Today
[Android] Operational
90 days ago
99.97 % uptime
Today
Spare Driver Application [Global - Deprecated] Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Twilio Conversations [Driver-Dispatch Messaging] ? Operational
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
AI-Voice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Service Disruption - Driver App Navigation
Resolved - The incident regarding the service disruption on Google’s end that was affecting navigation within the Driver app has been resolved. This is an upstream issue with Google Maps, which may have caused blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

We apologize for any inconveniences caused by this behaviour.
Sep 11, 15:45 PDT
Update - We are currently monitoring a service disruption on Google’s end that is affecting navigation within the Driver app. This is an upstream issue with Google Maps, which may cause blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

To minimize the impact, please follow these steps to hard close and reopen the Driver app:

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as we have further information. Thank you for your patience.
Sep 11, 15:30 PDT
Update - We are currently monitoring a service disruption on Google’s end that is affecting navigation within the Driver app. This is an upstream issue with Google Maps, which may cause blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

To minimize the impact, please follow these steps to hard close and reopen the Driver app:

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as we have further information. Thank you for your patience.
Sep 11, 15:13 PDT
Update - We are currently monitoring a service disruption on Google’s end that is affecting navigation within the Driver app. This is an upstream issue with Google Maps, which may cause blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

To minimize the impact, please follow these steps to hard close and reopen the Driver app:

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as we have further information. Thank you for your patience.
Sep 11, 14:56 PDT
Update - We are currently monitoring a service disruption on Google’s end that is affecting navigation within the Driver app. This is an upstream issue with Google Maps, which may cause blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

To minimize the impact, please follow these steps to hard close and reopen the Driver app:

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as we have further information. Thank you for your patience.
Sep 11, 14:40 PDT
Update - We are currently monitoring a service disruption on Google’s end that is affecting navigation within the Driver app. This is an upstream issue with Google Maps, which may cause blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

To minimize the impact, please follow these steps to hard close and reopen the Driver app:

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as we have further information. Thank you for your patience.
Sep 11, 14:25 PDT
Update - We are currently monitoring a service disruption on Google’s end that is affecting navigation within the Driver app. This is an upstream issue with Google Maps, which may cause blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

To minimize the impact, please follow these steps to hard close and reopen the Driver app:

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as new information from our upstream provider becomes available. Thank you for your patience while this is being resolved.
Sep 11, 14:05 PDT
Monitoring - We are currently monitoring a service disruption on Google’s end that is affecting navigation within the Driver app. This is an upstream issue with Google Maps, which may cause blank screens or general navigation issues for drivers.

As a temporary measure, we have disabled Google navigation within the Driver app. This ensures that drivers can continue to use the app. Our team is closely monitoring the situation and will re-enable Google navigation as soon as it is stable again.

To minimize the impact, please follow these steps to hard close and reopen the Driver app:

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as new information from our upstream provider becomes available. Thank you for your patience while this is being resolved.
Sep 11, 13:54 PDT
Update - We are currently investigating a service disruption affecting the Driver App. It appears that some drivers using Google Maps for navigation may experience blank screens and general navigation issues. Our engineering team is actively working to identify the cause of this disruption.

For iPhone (iOS):
1. Open the App Switcher:
- On iPhones with Face ID (no Home button): From the Home Screen, swipe up from the bottom edge and pause in the middle of the screen.
- On iPhones with a Home button: Quickly double-press the Home button.
2. Find the Driver app by swiping left or right.
3. Close the app by swiping up on the app’s preview.
4. Reopen the Driver app.
5. Check if the map loads properly.

For Android phones:
1. Open Recent Apps:
- Using Gesture Navigation: Swipe up from the bottom of the screen, hold for a moment, then release.
- Using 3-Button Navigation: Tap the Recents button (usually a square icon: ▢).
2. Find the Driver app by swiping left or right.
3. Close the app by swiping the app’s card up and off the screen. (You may also see an option to “Close all”.)
4. Reopen the Driver app.
5. Check if the map loads properly.

If the Driver app is distributed through MDM, these steps can be executed directly via the MDM system.

We will keep you updated as soon as we have further information. Thank you for your patience while we work on a resolution.
Sep 11, 13:42 PDT
Investigating - We are currently investigating a service disruption affecting the Driver App. It appears that some drivers using Google Maps for navigation may experience blank screens and general navigation issues. Our engineering team is actively working to identify the cause of this disruption. We will provide an update within the next 15 minutes or as soon as new information becomes available. We appreciate your patience.
Sep 11, 13:37 PDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Service disruption in Spare Analytics.
Resolved - We have deployed a fix to resolve the recent issue where some custom field data was missing from Analytics V1 report exports. This was caused by two recent code changes that have since been reverted.

The fix has been confirmed to be working for many customers, and we are continuing to monitor the situation to ensure all data is fully restored.

If you are still experiencing this issue, a hard refresh of your browser may be necessary to load the latest version of the application. We appreciate your patience.
Sep 8, 12:06 PDT
Identified - We are still working on resolving the issue with the export functionality to ensure it operates correctly. Once the fix is released, customers will experience the expected improvements. We will keep you informed and share an update as soon as the release becomes available.
Sep 8, 11:51 PDT
Update - We are rolling back two recent code changes linked to custom field exports, as these appear to be the likely cause of missing data in Analytics V1 reports for multiple organizations.

At this time, no workaround is available. However, once the update is deployed, exported reports should once again include all expected custom fields.
Sep 8, 11:34 PDT
Update - We are rolling back two recent code changes linked to custom field exports, as these appear to be the likely cause of missing data in Analytics V1 reports for multiple organizations.

At this time, no workaround is available. However, once the update is deployed, exported reports should once again include all expected custom fields.
Sep 8, 11:04 PDT
Update - We are rolling back two recent code changes linked to custom field exports, as these appear to be the likely cause of missing data in Analytics V1 reports for multiple organizations.

At this time, no workaround is available. However, once the update is deployed, exported reports should once again include all expected custom fields.
Sep 8, 10:17 PDT
Update - We are still working on resolving the issue with the export functionality to ensure it operates correctly. Once the fix is released, customers will experience the expected improvements. We will keep you informed and share an update as soon as the release becomes available.
Sep 8, 09:52 PDT
Monitoring - We are currently fixing the export functionality so that it works as expected again. You should notice improvements once the release is deployed. Please note that there will be no impact on users during the release process.
Sep 8, 09:29 PDT
Identified - We have identified the issue causing missing information in the custom fields within Spare Analytics. Our development team is actively working on a fix, and we will keep you updated on the progress.
Sep 8, 09:19 PDT
Update - We are continuing to investigate an issue impacting Spare Analytics. Our teams remain actively engaged in identifying the root cause, and we will share further updates as soon as they are available.
Sep 8, 08:59 PDT
Update - We are continuing to investigate this issue.
Sep 8, 08:40 PDT
Investigating - We have identified an issue in SpareAnalytics V1 where any report that includes a custom field will not display the associated data. Instead, affected fields will appear with a dash (“–”) as if no information were recorded.

At the moment, there are no available workarounds. Please note that any reports generated or downloaded since Friday (Sep 5, 2025) may also be missing data for custom fields.

Our team is investigating the cause and will share updates as soon as more information becomes available.
Sep 8, 08:36 PDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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