Scout AI Experiencing Performance Issues

Incident Report for Spare Platform

Resolved

The Service Disruption affecting Scout AI agent has been resolved on our third-party vendor's end.

Partner Success Managers will follow up in the coming days with additional details. We apologize for any inconveniences this may have created — and appreciate your partnership & patience while we worked on this.
Posted Mar 26, 2026 - 16:20 PDT

Update

An ongoing Service Disruption within the third-party provider for Scout AI is active and our Engineering Team is monitoring the issue.

This might result in delays or disruptions when trying to use the Scout AI Agent, we apologize for any inconveniences this might stem on your side.
Posted Mar 26, 2026 - 16:05 PDT

Update

An ongoing Service Disruption within the third-party provider for Scout AI is active and our Engineering Team is monitoring the issue.

This might result in delays or disruptions when trying to use the Scout AI Agent, we apologize for any inconveniences this might stem on your side.
Posted Mar 26, 2026 - 16:45 PDT

Monitoring

A Service Disruption within the third-party provider for Scout AI has been identified and our Engineering Team is monitoring the issue.

This might result in delays or disruptions when trying to use the Scout AI Agent, we apologize for any inconveniences this might stem on your side.
Posted Mar 26, 2026 - 15:30 PDT
This incident affected: Scout AI.