The service disruption affecting Spare Engage has been resolved. All users should now be able to load cases and requests, including comments, in all regions. We appreciate your patience and understanding throughout this incident.
Posted Jul 07, 2025 - 15:32 PDT
Monitoring
The service disruption affecting Spare Engage has been resolved. All users should now be able to load cases and requests, including comments, in all regions. We appreciate your patience and understanding throughout this incident.
Posted Jul 07, 2025 - 15:18 PDT
Update
A fix has been applied and we are seeing signs of recovery across the platform for Spare Engage. Most users should now be able to load, view, and add comments to cases and requests as usual. We are continuing to monitor performance closely to ensure full stability in all regions. Please refresh your browser or app if you continue to experience issues. We'll post a final update once the incident is confirmed resolved. Thank you for your patience throughout this incident.
Posted Jul 07, 2025 - 15:15 PDT
Update
We're still actively investigating the ongoing service disruption with Spare Engage and working with Engineering to identify a solution. There are no new developments at this time, but we'll continue sharing updates every 15 minutes or as soon as new information becomes available. We truly appreciate your patience.
Posted Jul 07, 2025 - 15:12 PDT
Identified
We are currently experiencing a service disruption with Spare Engage that is impacting users in all regions. Users may be unable to view or add comments to cases and requests. Our team is actively investigating the cause and working towards a resolution. There is no workaround available at this time, and we have not yet identified a fix. We will continue to provide updates every 15 minutes or as soon as new information becomes available. We appreciate your patience as we work to restore full service.
Posted Jul 07, 2025 - 14:57 PDT
This incident affected: Administrator Portal ([United States 1], [Canada]).