Our Support Ticketing System is now fully back online, and all communication channels have been restored. Thank you for your patience.
Posted Jan 09, 2026 - 13:05 PST
Update
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
Posted Jan 09, 2026 - 12:50 PST
Update
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
Posted Jan 09, 2026 - 12:35 PST
Update
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
Posted Jan 09, 2026 - 12:20 PST
Update
Our Support Ticketing System provider continues to experience a Major Service Disruption, and all customer-facing communication channels remain unavailable. We are monitoring the situation closely as the provider works toward a resolution. If you experience any service disruption related to the Spare Platform or Rider/Driver Apps, please continue to contact us via our Outage Phone Line.
Posted Jan 09, 2026 - 12:05 PST
Investigating
Our Support Ticketing System provider is currently experiencing a Major Service Disruption affecting all of our Customer-facing communication channels. If you happen to have any service disruption related to Spare Platform or Rider/Driver Apps, please contact us at our Outage Phone Line. We apologize for any inconveniences or delays in communication.
Posted Jan 09, 2026 - 11:50 PST
This incident affected: Customer Support (Intercom Email, Intercom Chats and Posts).