Following the implementation of our database upscaling plan, we have closely monitored the platform and can confirm that performance has returned to normal.
We understand the impact this may have had on your operations and sincerely apologize for any inconvenience caused. If you continue to experience any issues, please try performing a hard refresh.
For any further questions or ongoing concerns, don’t hesitate to reach out via the chat widget in the platform, email us at support@spare.com, or contact your Partner Success Manager directly for more details about this incident.
Posted Jun 02, 2025 - 14:55 PDT
Update
The platform is currently recovering following the recent database scale-up, which has helped improve system performance. If you continue to encounter issues within your platform, please hard-refresh your browser (clear cookies from the left side of the browser search bar, restart browser) and let us know if any additional problems pop up. Some users may still experience intermittent delays as recovery continues. We are actively monitoring the situation and will share additional updates as they become available.
Posted Jun 02, 2025 - 14:45 PDT
Monitoring
The platform is currently recovering following the recent database scale-up, which has helped improve system performance. If you continue to encounter issues within your platform, please hard-refresh your browser (clear cookies from the left side of the browser search bar, restart browser) and let us know if any additional problems pop-up. We are actively monitoring the situation and will share additional updates as they become available.
Posted Jun 02, 2025 - 14:25 PDT
Update
The database scale-up process has been successfully completed. This change is expected to help reduce system load and improve overall performance. We will continue to monitor the system closely and provide updates.
Posted Jun 02, 2025 - 14:08 PDT
Update
We are deploying a change aimed at improving system performance. The deployment is expected to take approximately 5 minutes. Once completed, we will assess the impact and provide an update with the results.
Posted Jun 02, 2025 - 14:00 PDT
Update
We are currently deploying a change intended to improve system performance. The estimated duration for this deployment is approximately ~20 minutes. In parallel, the database is undergoing a scaling process to help mitigate the high system load. While an exact completion time is not yet available, it is expected to finish within the next ~25 minutes.
Posted Jun 02, 2025 - 13:50 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 02, 2025 - 13:40 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 02, 2025 - 13:35 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 02, 2025 - 13:25 PDT
Update
We are currently deploying a change intended to improve system performance. The estimated duration for this deployment is approximately ~45 minutes. In parallel, the database is undergoing a scaling process to help mitigate the high system load. While an exact completion time is not yet available, it is expected to finish within the next ~50 minutes.
Posted Jun 02, 2025 - 13:20 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 02, 2025 - 13:10 PDT
Identified
We are continuing to work on a fix for this issue.
Posted Jun 02, 2025 - 12:50 PDT
Update
A Root Cause Analysis is undergoing, and our team is already working towards a resolution. We appreciate your understanding and apologize for any major inconveniences at the moment.
Posted Jun 02, 2025 - 12:30 PDT
Update
We are currently initiating a database scaling process to help mitigate the high system load. An exact completion time is not yet available.
Posted Jun 02, 2025 - 11:42 PDT
Update
We are continuing to investigate this issue.
Posted Jun 02, 2025 - 11:40 PDT
Investigating
We are currently investigating an issue affecting Admin Platform and Driver App. This may result in degraded performance and service unavailability. Our teams are working to identify the cause. We will provide an update shortly.
Posted Jun 02, 2025 - 11:35 PDT
This incident affected: Administrator Portal (Administrator Portal [United States 1]) and Spare Driver Application (Spare Driver Application [iOS], Spare Driver Application [Android]).